Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Reply Guarantee

  • Each ticket you submit to our technical help and support crew will be attended to within about one hour. All standard issues are going to be resolved straight away. However, if the assistance inquiry you have sent requires aid from a certified administrator, we will forward the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Professional Client Support Service

  • We offer around the clock tech support by using a lightning fast ticketing platform built into your Control Panel. You’re able to contact us at any time about any of the software applications that come pre–configured on the virtual server, such as the chosen OS, the server admin panel and our custom made Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Site Control Panel that is available gratis with your VPS offers an incorporated knowledge base. One can find a group of illustrative how to tutorials and a choice of step–by–step video guides that demonstrate all the fundamental site managing tasks. You can gain access to them by hitting the Help or Video control keys in the upper right part of each Control Panel section.