Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • We provide a 60–minute response warranty for each ticket or e–mail that you submit to the technical support team. We’ll rapidly reply to all the typical questions and forward right away the case to our sysadmins in case additional assistance is needed. If you order the Optional Managed Services package, we will execute any of the included server administration services at a time that has been discussed with you upfront.

  • Top quality support service

  • An Excellent Customer Service

  • We’ll be at your disposal round–the–clock to reply to any queries that you may have connected with our Site Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. In case you also need support tackling server management procedures, have a look at our Optional Managed Services package, which includes backup space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and installation procedures.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped the Site Control Panel with an elaborate knowledgebase, which offers in–depth explanations of all its features and functionalities. Also, we have shot exhaustive video tutorials that will further explain to you how to perform a certain action or resolve a typically encountered problem. The instructional articles and the tutorial video clips are easily accessible from each Site Control Panel section through the Help and Videos buttons situated in the upper right corner.

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