Despite the fact that this isn't the keyfactor to help you identify a trustworthy cloud hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk with a live person is an indicator that you are not dealing with a one-person firm and that you'll be able to get in touch with somebody when you need assistance. The phone support for website hosting services may range from common to expert, therefore the issues that can be resolved with a phone call differ depending on the supplier. In the general case, these issues are more basic and feature billing or 1st level technical issues because more complex issues often require a support ticket where both you and the sysadmins can track what's going on with a specific situation. Nonetheless, having the option to call your provider will save you lots of time and efforts for the countless small things that may eventually appear when you manage your web hosting account.
