The support that you can receive from your cloud hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical issue with an existing account. Prompt and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a sign that you're ordering from a real hosting supplier not from some reseller. When you obtain a hosting account via a company that does not own its servers and it cannot access them immediately, it is very likely that you'll wait for a couple of days so as to receive a reply to any query, therefore your websites may remain offline for quite some time. Alternatively, a company which provides various options for communication and has a support team available any time can assist you right away and help you minimize or totally avoid any downtime and prospective losses.
24/7 Customer Support in VPS Web Hosting
If you obtain a virtual private server through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find a couple of local telephone numbers in the United States, Great Britain and Australia plus a live chat service. If you are an active customer and you require assistance with some technical issue which requires more time to analyze or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an e-mail message and we will take care of the trouble and send you a reply within one hour. The reply time is guaranteed 24/7, which includes weekends and holidays, but for the majority of problems it takes no more than 30 minutes to get assistance. Our support service covers your VPS as well as all the pre-installed software it comes with, so in case you need help with third-party applications, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
If you get a dedicated server through our company, you're able to contact us at any time using a number of channels and the maximum time that you'll have to wait for a reply is up to one hour, so you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any kind of common questions or you'd like to know more about our solutions before you order, you can employ our live chat or you could call one of the local phone numbers that we have in various countries around the world. In the event that you need support for third-party software that you are unable to set up or run efficiently, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.
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